Refund Policy
Effective as of: February 13, 2026
Last updated: May 13, 2026
Saphly sells digital products that are delivered electronically and made available for reading through our website and related platform features (collectively, the "Services"). Because digital content is accessible immediately upon purchase, all sales are generally final once access has been provided.
This Refund Policy ("Policy") governs purchases of digital products made through the Services and forms part of our Terms of Service. It explains the circumstances in which refunds may be granted, the process for requesting a refund, and the conditions that apply. By purchasing a product through the Services, you agree to this Policy.
Saphly processes e-book purchases directly through Stripe. When you purchase an e-book, your payment is charged immediately via your selected payment method, and the e-book is made available in your Saphly account for in-site reading.
Because digital content is accessible immediately upon purchase, all sales are generally final once access has been provided.
You are responsible for ensuring your device and internet connection meet the requirements to access the platform.
We may issue a refund in the following situations:
- Duplicate purchase of the same e-book by the same account due to a technical error (e.g., you were charged twice for the same title).
- Accidental charge due to a technical error on our side (e.g., you were charged but access to the e-book was not granted).
- Proven platform malfunction that prevents access to a purchased e-book and we cannot resolve it within a reasonable time.
- Unauthorized transaction subject to verification and the outcome of any payment processor review.
We do not offer refunds for:
- Change of mind after purchasing an e-book.
- Incompatibility with your personal preferences (e.g., you didn't enjoy the story).
- Failure to read or access due to user-side issues (e.g., forgotten login, unsupported device/browser, unstable internet).
- Purchases made in error where access to the e-book has already been provided, except where required by law.
We reserve the right to deny a refund request if it does not meet the conditions outlined in this Policy or if we reasonably suspect abuse, fraud, or misuse. Where a subscription is cancelled shortly after renewal and no content has been accessed during that billing period, we may consider refund requests on a case-by-case basis. We are not obligated to grant such refunds but will exercise discretion reasonably.
When you cancel a subscription, your access continues until the end of the current billing period. No partial refunds are issued for unused time within a billing period. Subscriptions are billed in advance. If you cancel immediately after a renewal charge and have not accessed subscription content during that billing period, you may contact us to request a refund of that renewal charge. We will review such requests on a case-by-case basis. Refunds are not guaranteed and will not be granted where content has already been accessed or where we reasonably suspect the request is part of a pattern of abuse.
If you are a consumer in the EU/EEA/UK, you generally have the right to withdraw from a distance contract within 14 days. However, for digital content not supplied on a tangible medium (such as e-books), you expressly consent to the immediate delivery and availability of the content upon purchase.
By purchasing an e-book, you acknowledge that once access has been provided, you lose your statutory right of withdrawal for that digital content.
To request a refund, contact us via the Contact page. Include:
- The email address associated with your account.
- The receipt/order number for the purchase (if available).
- The e-book title.
- A brief description of the issue (screenshots help).
If approved, we will issue a refund to the original payment method used for the purchase via Stripe.
Processing times vary by provider, but refunds to the original payment method typically appear within 5–10 business days.
If you believe a transaction is unauthorized, contact us first so we can help resolve it. We will suspend or block accounts, cards, or payment methods associated with suspected fraud or abuse of refunds/chargebacks.
If you initiate a chargeback, payment reversal, or bank dispute, we may restrict your account immediately pending resolution. Restriction may include suspension of your active subscription and loss of access to subscription content. Access to individually purchased e-books is not affected unless the chargeback relates directly to those purchases or we reasonably suspect fraud. Your account may remain restricted until the dispute is resolved and any outstanding amounts are paid, including any fees charged to us by our payment processors.
Repeated chargebacks may result in account suspension or termination, where permitted by applicable law.
We may update this Policy periodically, indicating any changes through the "Last Updated" date. Continued use of our Services after changes constitutes your acceptance of the new Policy.
This Policy is governed by the laws of Portugal, without regard to its conflict of law principles. Any legal action or dispute arising from this Policy will be resolved in accordance with these laws and regulations.
If you have any questions about this Policy or need assistance, please contact us via the appropriate email address or form you can find on the Contact page. For real-time assistance or to reach out via community support, you can also contact us on our Discord server.
