Refund Policy
Effective as of: February 13, 2026
Last updated: February 13, 2026
Saphly sells digital products (e-books) that are delivered electronically and made available for reading through our website and related platform features (collectively, the "Services"). Because digital content is accessible immediately upon purchase, all sales are generally final once access has been provided.
This Refund Policy ("Policy") governs purchases of digital products made through the Services and forms part of our Terms of Service. It explains the circumstances in which refunds may be granted, the process for requesting a refund, and the conditions that apply. By purchasing a product through the Services, you agree to this Policy.
Saphly uses a USD credit wallet system. You may add funds to your Saphly Wallet ("Credits") using supported payment methods, and you can use Credits to unlock and access e-books on the platform.
When you unlock an e-book using Credits, the e-book is made available in your Saphly account for in-site reading. Because digital content is accessible immediately upon unlock, all sales are generally final once access has been provided.
You are responsible for ensuring your device and internet connection meet the requirements to access the platform.
We may issue a refund or credit adjustment in the following situations:
- Duplicate unlock of the same e-book by the same account due to a technical error (e.g., Credits were debited twice for the same title).
- Accidental charge due to a technical error on our side (e.g., you were charged to add Credits but the Credits were not delivered to your wallet).
- Proven platform malfunction that prevents access to an unlocked e-book and we cannot resolve it within a reasonable time.
- Unauthorized transaction (wallet top-up or wallet debit) subject to verification and the outcome of any payment processor review.
We do not offer refunds for:
- Change of mind after adding Credits or unlocking an e-book.
- Incompatibility with your personal preferences (e.g., you didn’t enjoy the story).
- Failure to read or access due to user-side issues (e.g., forgotten login, unsupported device/browser, unstable internet).
- Purchases made in error where access to the e-book has already been provided, except where required by law.
We reserve the right to deny a refund request if it does not meet the conditions outlined in this Policy or if we reasonably suspect abuse, fraud, or misuse.
If you are a consumer in the EU/EEA/UK, you generally have the right to withdraw from a distance contract within 14 days. However, for digital content not supplied on a tangible medium (such as e-books), you expressly consent to the immediate delivery and availability of the content upon unlock.
By unlocking an e-book using Credits, you acknowledge that once access has been provided, you lose your statutory right of withdrawal for that digital content.
For Credits, where permitted by law, adding Credits may be treated as a digital service that begins immediately upon delivery of the Credits to your account. By completing a wallet top-up, you acknowledge that delivery of Credits occurs immediately after confirmation.
To request a refund or credit adjustment, contact us at contact@saphly.com within 7 days of the wallet top-up or e-book unlock. Include:
- The email address associated with your account.
- The receipt/order number for the wallet top-up or the e-book unlock transaction (if available).
- The e-book title (if the request relates to an unlock).
- A brief description of the issue (screenshots help).
If approved, we will issue refunds or adjustments in one of the following ways, depending on the circumstance:
- Wallet Credit adjustment (e.g., reversing duplicate debits or restoring Credits used due to a confirmed platform error).
- Refund to the original payment method used for the wallet top-up (when applicable and required/allowed by law or payment processor rules).
Processing times vary by provider, but refunds to the original payment method typically appear within 5–10 business days.
If you believe a transaction is unauthorized (wallet top-up or e-book unlock), contact us first so we can help. We may suspend or block accounts, cards, or payment methods associated with suspected fraud or abuse of refunds/chargebacks.
We may update this Policy periodically, indicating any changes through the "Last Updated" date. Continued use of our Services after changes constitutes your acceptance of the new Policy.
This Policy is governed by the laws of Portugal, without regard to its conflict of law principles. Any legal action or dispute arising from this Policy will be resolved in accordance with these laws and regulations.
If you have any questions about this Policy or need assistance, please contact us via the appropriate email address below:
- General Inquiries contact@saphly.com
- Authors & Publishing authors@saphly.com
- Technical Support support@saphly.com
- Legal Matters legal@saphly.com
For real-time assistance or to reach out via community support, you can also contact us on our Discord server.
